RETURN POLICY

Order Cancellation

We accept cancellations for orders placed before shipment or production. If your order has been cancelled, you will receive a full refund. If your order has already been shipped, we cannot cancel it.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days of receiving the product.

Returned items must be unused, in their original condition, and in their original packaging. Please provide a receipt or proof of purchase when returning the item. Do not send items back to the manufacturer or our forwarding station.

Refunds (if applicable)

We will notify you by email after receiving and inspecting your return. We will also inform you whether your refund request has been approved. If approved, we will process your refund, which will be automatically credited to your credit card or original payment method within 3-15 business days. The exact arrival time depends on the processing speed of your issuing bank.

Refund Delays or Omissions (if applicable)

If you have not yet received your refund, please check your bank account again.

Then contact your credit card company, as the refund may take some time to arrive. Next, contact your bank. Refunds typically take some processing time to arrive. If you have completed all the above steps but still have not received your refund, please contact us: support@roventray.com

Please contact our customer service at support@roventray.com for a return address.

We accept cancellations for orders placed before shipment or production. If the order has been cancelled, you will receive a full refund. If the product has already been shipped, we cannot cancel the order. Processing time: 2-7 days.

If the return is due to the consumer's own fault, the consumer is responsible for the shipping costs. The specific cost depends on the courier company you choose.

If the received goods are damaged or incorrect due to our fault, the consumer is not responsible for the shipping costs.

We accept cancellations for orders placed before shipment or production. If the order has been cancelled, you will receive a full refund. If the product has already been shipped, we cannot cancel the order. Processing time: 2-7 days.

If the return is due to the consumer's own fault, the consumer is responsible for the shipping costs. The specific cost depends on the courier company you choose.

If the received goods are damaged or incorrect due to our fault, the consumer is not responsible for the corresponding shipping costs.